Nationwide Building Society

Financial Ombudsman decision DRN-2558239 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Sat Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr H complains that Nationwide Building Society (“Nationwide”) gave him the wrong information about a refund and some compensation he’d be getting.Payment delayed or failed

Mr H also says Nationwide has taken too long to deal with this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2558239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.