TSB Bank plc

Financial Ombudsman decision DRN-2558225 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

TSB have said that their member of staff would’ve had Mr K’s best interests at heart... As TSB didn’t explain their position more clearly, they have provided poor customer service on this occasion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2558225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.