HSBC UK Bank Plc
Financial Ombudsman decision DRN-2556180 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mrs M is unhappy with how HSBC UK Bank Plc responded when she informed them that she was experiencing financial difficulties.Treatment in financial difficulty
I do note that HSBC did charge interest on Mrs M’s account in January and February 2020, when the interest on the account was supposed to be frozen.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2556180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.