Barclays Bank UK PLC

Financial Ombudsman decision DRN-2550925 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss A complains that Barclays Bank UK PLC will not refund all of the money she lost after falling victim to a scam.APP scam refund refused

She is a vulnerable adult and I still think the bank should have recognised this and accepted her claim under the Code sooner than it did.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2550925.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.