TSB Bank plc

Financial Ombudsman decision DRN-2542142 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs R complains that TSB Bank plc (TSB) returned payments to her credit card account.Payment delayed or failed

And the replies to her complaint from TSB – either in their letters or on the phone - were poor.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2542142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.