Barclays Bank UK PLC

Financial Ombudsman decision DRN-2540708 Upheld

Upheldoutcome, as published by the Ombudsman

£2,357redress stated in the decision

Thu Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mr G (the estate) complains that Barclays Bank UK PLC failed to respond to enquiries in good time.Bereavement and power of attorney

The estate says it has incurred additional costs including solicitor’s fees, penalty notice appeals and interest charged by HMRC due to errors by Barclays.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2540708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.