Santander UK Plc
Financial Ombudsman decision DRN-2534020 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr W complains about the way that Santander UK Plc dealt with him when he was the victim of identity theft.Identity checks and access
It accepted that Mr W had been the victim of fraud. And that the service it provided when he tried to report this was poor.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2534020.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.