Lloyds Bank PLC

Financial Ombudsman decision DRN-2532271 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr A holds a Power of Attorney (PoA) for his father and wanted to set up internet banking to have access to his father’s accounts.Bereavement and power of attorney

Lloyds Bank have admitted they got things wrong in dealing with Mr A’s request for access to internet banking.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2532271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.