National Westminster Bank Plc

Financial Ombudsman decision DRN-2529687 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Thu Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

correspondence was sent to the wrong addressData and privacy

asked for personal information outside of the branchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2529687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.