Landmark Mortgages Limited

Financial Ombudsman decision DRN-2525584 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr S complains Landmark Mortgages Limited have placed incorrect information about missed mortgage payments on his credit file.Credit file reporting

I’m also satisfied Landmark had opportunities to better investigate what was going on and didn’t.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2525584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.