Santander UK Plc
Financial Ombudsman decision DRN-2522920 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
a delay by Santander, in crediting their account with a CHAPS paymentPayment delayed or failed
Santander’s error was in providing the incorrect information to Mr B and Ms B about the effect of the mis- stated name upon the transfer.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2522920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.