MONZO BANK LIMITED
Financial Ombudsman decision DRN-2522157 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Monzo blocked some features of Mr D’s account. They told Mr D that he needed to complete the identity verification process on their banking app in order to continue to use his account normally again.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2522157.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.