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National Savings and Investments
Financial Ombudsman decision DRN-2520262 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Miss H complains about the service received from National Savings and Investments (NS&I) when trying to register for online and phone services.Identity checks and access
Overall, I think NS&I could’ve provided better customer service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2520262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.