Starling Bank Limited

Financial Ombudsman decision DRN-2519546 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

an international payment it made from its account at Starling Bank Limited did not reach the beneficiary.Payment delayed or failed

Starling Bank took no action to look into this payment and to establish whether or not it had been sent correctly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2519546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.