Firms › Brent Shrine Credit Union Limited ›

Brent Shrine Credit Union Limited

Financial Ombudsman decision DRN-2518641 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr C’s complaint about Brent Shrine Credit Union Limited, trading as My Community Bank (MCB), relates to a payment plan he entered into and the level of the settlement figure he was given.Treatment in financial difficulty

On 9 September 2019 Mr C asked for a payment plan and an interest freeze as he had encountered financial difficulties.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2518641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.