HSBC Bank plc

Financial Ombudsman decision DRN-2513631 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

HSBC has accepted that it incorrectly advised Mr H about how to apply initiallyProduct mis-sold

HSBC had misadvised Mr H initially, this had been cleared up within a few daysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2513631.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.