Zopa Bank Limited
Financial Ombudsman decision DRN-2512047 Upheld
Upheldoutcome, as published by the Ombudsman
£290redress stated in the decision
Thu Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
repeated failure of his attempts to repay his outstanding loan with themPayment delayed or failed
Zopa could’ve handled the situation betterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2512047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.