HSBC UK Bank Plc
Financial Ombudsman decision DRN-2512015 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr W says he emailed the customer care team to complain but has never received a response to this complaint.Complaint handling
Mr W complains that HSBC UK Bank plc (HSBC) provided poor customer service when visiting one of their branchesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2512015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.