Lloyds Bank PLC

Financial Ombudsman decision DRN-2509899 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Miss S complains that she couldn’t log on to her account with Lloyds Bank PLC.Identity checks and access

Miss S also says that she has asked Lloyds to only contact her by post but received a phone call about her complaint.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2509899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.