TSB Bank plc

Financial Ombudsman decision DRN-2500533 Upheld

Upheldoutcome, as published by the Ombudsman

£134redress stated in the decision

Sun Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

sent it another customer’s account statementsData and privacy

TSB made a mistake and sent the wrong account statements to DService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2500533.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.