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Creation Financial Services Limited

Financial Ombudsman decision DRN-2484293 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

charging him the full interest when he’d paid off a large proportion of his credit card balanceInterest and rates

the agent wasn’t able to confirm that figure, as they hadn’t been trained to do soService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2484293.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.