Barclays Bank UK PLC

Financial Ombudsman decision DRN-2482614 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I would like to acknowledge and apologise for the time it’s taken for Mr M’s complaint to be resolved by our service.Complaint handling

Mr M complains Barclays Bank UK Plc trading as “Barclaycard” has failed to respond to some of his letters and his data subject access request (“DSAR”) in a timely mannerData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2482614.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.