National Westminster Bank Plc

Financial Ombudsman decision DRN-2482391 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss S complains that National Westminster Bank Plc lent money to her irresponsibly when providing a personal loan.Irresponsible lending

She is also unhappy with how it dealt with the loan while she was experiencing financial difficultiesTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2482391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.