TSB Bank plc

Financial Ombudsman decision DRN-2475156 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

S complains that TSB Bank plc (TSB) failed to process a direct debit (DD) payment on two occasionsPayment delayed or failed

the investigator thought that TSB had not been clear when addressing S’ complaints about the events on 20 November and 3 DecemberService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2475156.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.