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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-2474815 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

if any adverse information has been recorded with credit reference agencies about missed payments for the period since 14 September 2019, that information should be removedCredit file reporting

Mr L complains that Advanced Payment Solutions Limited trading as Cashplus hasn’t provided him with access to his credit card statements.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2474815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.