Lloyds Bank PLC

Financial Ombudsman decision DRN-2474689 Upheld

Upheldoutcome, as published by the Ombudsman

£32,854redress stated in the decision

Wed Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms B is unhappy with Lloyds Bank PLC’s decision to decline her a refund after she fell victim to a scam.APP scam refund refused

Ms B was out in public with her daughter and had been put in a stressful situation with pressure to act quickly in order to avoid financial loss.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2474689.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.