NewDay Ltd

Financial Ombudsman decision DRN-2465791 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr C complains that NewDay Limited (NewDay) sold his debt to a debt collection agency without giving notice and while an agreed payment plan was in place.Treatment in financial difficulty

NewDay accept they should have been clearer with Mr C when he discussed the payment plan and offered him £75 by way of an apology.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2465791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.