TSB Bank plc

Financial Ombudsman decision DRN-2461970 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr B complains that TSB Bank plc offered him a higher interest rate on a loan instead of one which was advertised on their website.Interest and rates

Mr B complained to TSB as he felt that he should get the 2.8% interest rate based on his credit file showing an “excellent” rating, no late payments, low credit utilisation, low short term debt and also complained regarding poor experiences with the system and customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2461970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.