Santander UK Plc
Financial Ombudsman decision DRN-2457529 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Santander have tried to be supportive of his situation. They’ve regularly waived or refunded interest and charges.Treatment in financial difficulty
He’s also unhappy that a default has been recorded with credit reference agencies.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2457529.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.