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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-2456603 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

he wasn’t told by the dealership the total amount payable would be recorded on his credit fileCredit file reporting

Mr C complains Volkswagen Financial Services (UK) Limited t/a Skoda Financial Services mis-sold him a hire purchase agreementProduct mis-sold

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2456603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.