Santander UK Plc
Financial Ombudsman decision DRN-2452949 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
She also raised a complaint with Santander about the poor customer service she had received. Santander reviewed matters and acknowledged the poor customer service Mrs R had received. It offered her £100 compensation by way of apology but didn’t agree to remove the credit search.Credit file reporting
Santander has acknowledged the poor customer service it provided. And, taking everything into account, I do think it let Mrs R down.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2452949.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.