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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN-2452421 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss B complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) is chasing her for a debt after several years in which it didn’t contact her.Treatment in financial difficulty

BPF told us that due to an administrative error on its part the account had been wrongly allocated and hadn’t been identified as requiring the vehicle to be collected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2452421.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.