Barclays Bank UK PLC

Financial Ombudsman decision DRN-2447126 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Data and privacy

In the Ombudsman’s words

fraudulent transactions on his credit card totalling £1502.64APP scam refund refused

He’s unhappy the voicemail was left on his home phone and not his mobileData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2447126.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.