Barclays Bank UK PLC

Financial Ombudsman decision DRN-2445983 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mrs F complains that Barclays Bank UK PLC were slow to pay out money she had in a dormant savings account.Payment delayed or failed

In her letters she explained that she needed the money from the dormant account to pay towards her mortgage. Barclays responded to this complaint apologising for the poor service and awarding £100 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2445983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.