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Vanquis Bank Limited

Financial Ombudsman decision DRN-2443522 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr M complains that Vanquis Bank Limited should have monitored his account more closely to prevent him from entering a cycle of debt.Irresponsible lending

I know Mr M will be disappointed with my decision, so I’ll explain why. I'm sorry to hear of Mr M's financial difficulties. It isn’t in dispute Vanquis became aware of these matters when Mr M got in contact with it in 2017. And at this point it had a responsibility to treat Mr M’s situation positively and sympathetically.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2443522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.