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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN-2434841 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

With all credit reports, companies do have to correctly and accurately report what happens on someone’s account, so I’m unable to say that Shop Direct have done anything wrong here.Credit file reporting

Mr W asked for his complaint to be passed to an ombudsman, and so it has been passed to me. ... Mr W’s account has been put on hold and he is in touch with a specialist team.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2434841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.