Sainsbury's Bank Plc

Financial Ombudsman decision DRN-2430821 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Sun Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Sainsbury’s has given us copies of its call notes showing Mr S was in regular contact to explain what was happening and whether he would be able to make the payment each month.Treatment in financial difficulty

He thinks a default marker which was then applied to his credit file was done so unfairly.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2430821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.