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Provident Personal Credit Limited
Financial Ombudsman decision DRN-2423947 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
delays with the complaint being processedComplaint handling
failings by Provident with regards to the service Mr C had receivedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2423947.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.