HSBC UK Bank Plc
Financial Ombudsman decision DRN-2418485 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
HSBC says it processed the cheque but found some issues that caused concern. As a result, HSBC says it tried to call the authorised signatories for B’s account.Payment delayed or failed
Mr K also said that his wife contacted someone she knows who works at HSBC’s local branch and was told that, due to staff absences, no one tried to call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2418485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.