HSBC UK Bank Plc
Financial Ombudsman decision DRN-2416729 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs S is unhappy that HSBC UK Bank Plc (“HSBC”) was unable to prevent fraudulent activity on her account.APP scam refund refused
HSBC responded at the end of August 2019 but its letter didn’t really addressed Mrs S’s concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2416729.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.