NewDay Ltd

Financial Ombudsman decision DRN-2415760 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

NewDay Ltd must remove the default marker on Mr H’s credit file for this accountCredit file reporting

giving Mr H entirely wrong information about what was going to happen after he made a paymentComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2415760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.