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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-2404083 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss C complains that Shop Direct Finance Company Limited (SDFC) didn’t treat her fairly when she experienced financial difficulties.Treatment in financial difficulty
Miss C says SDFC didn’t explain clearly why her offers of payments were rejected and didn’t acknowledge her vulnerability.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2404083.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.