National Westminster Bank Plc

Financial Ombudsman decision DRN-2397295 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

I think it’s likely the payment left his account a day later than it otherwise would have.Payment delayed or failed

Natwest has already accepted the service given to Mr T was poor in one of its phone callsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2397295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.