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Cynergy Bank Limited
Financial Ombudsman decision DRN-2390319 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
failed to allow him access to his online bankingIdentity checks and access
gave him poor customer service when he asked it to solve this problemComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2390319.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.