HSBC UK Bank Plc
Financial Ombudsman decision DRN-2381186 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
HSBC accepted that there had been a delay in the clearing process for Mr V’s cheque.Payment delayed or failed
Mr V wasn’t provided with the service he should have been. He was given different timescales for the processing and had to chase his funds due to the delay.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2381186.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.