Skipton Building Society

Financial Ombudsman decision DRN-2380351 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr H and his wife, Mrs M, complain that Skipton Building Society failed to tell them that it had reduced the interest rate on their accounts.Interest and rates

They also complain that branch staff refused to serve Mr M and were rude to both of them.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2380351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.