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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-2374600 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss B complains Advanced Payment Solutions Limited (trading as Cashplus) won’t refund money she lost as a result of a scam.APP scam refund refused
She had to make a number of calls before Cashplus agreed to raise a claim for her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2374600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.