Barclays Bank UK PLC

Financial Ombudsman decision DRN-2372151 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Mr R complains about the interest rate that Barclays Bank UK PLC (trading as The Woolwich) have charged on his Mortgage Current Account (MCA) Reserve.Interest and rates

He believes he was mis-sold the MCA, as he says when he took out the mortgage, he was told the MCA Reserve would be charged on the same interest rate as the mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2372151.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.