MotoNovo Finance Limited

Financial Ombudsman decision DRN-2365623 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

caused her significant anxiety when it contacted her about the arrears on her accountTreatment in financial difficulty

she was experiencing problems with income from a third party – Universal CreditSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2365623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.