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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-2364771 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaintComplaint handling

Cashplus hasn’t dealt fairly with this complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2364771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.